Hindustan Unilever Limited-Implementaion of SAP Solution Manager.
Hindustan Unilever Ltd. (HUL), a subsidiary of Unilever, is a fast moving consumer goods (FMCG) company based in India. The company focuses on efficient delivery to consumers with an efficient supply chain coupled with brand buildinginitiatives and innovation. These have helped the company to sustain its leadership position in the overall FMCG category in India.
With offices throughout India and change management becoming a key issue, the company decided to implement the change request management functionality of the SAP Solution manager. With so many people, it was becoming very difficult to manage the software change management process without an appropriate tool. It was a time consuming task to streamline and manage the quality of changes in a well controlled manner. Software changes had to be tested according to predefined quality guidelines and validated against other processes prior to integration in order to avoid negative effects in the productive environment.
Choice of SAP Solution Manager and Enteg’s role in influencing the choice
Hindustan Unilever decided to implement SAP solution manager so that changes were easier to track. This would help free the company’s resources besides reducing the cost of changes. SAP Solution Manager was a tool that had the potential of making sure that the process was structured and controlled. It would broaden the scope of change and transport system functionality to handle change requests in a heterogeneous software landscape. It would also automate workflow for change request management.
Enteg had already worked on assignments in HUL and had created a name for itself in HUL. Moreover, Enteg had the expertise in the area of SAP Solution Manager as it had conducted over ten training sessions on Solution Manager as a part of the SAP Academy training program. It also had a track record for implementation of support desk for over 15000 SAP users. All these factors made Enteg the ultimate choice for implementing Solution Manager at HUL.
Implementation of Solution manger by Enteg:
Enteg started off by restructuring the Business process with the implementation of the support desk and software change management. The Solution Manager gave a central point of access and supported the key implementation activities of the business. It also enhanced the synchronization across mySAP components such as ERP, APO, etc. Standard scenarios were also provided through Business Process Repository. Creation of a central repository helped in the storage of project documents and issues. The entire solution was enabled with software change management. An integrated support desk was created. The services were aligned to ensure proper implementation of the software.
The SAP Solution Manager application management solution included the enhanced change and transport system functionality and the change request management functionality.