SAP Application Management Services Support

Enteg’s SAP Application Management services are offered for support, continuous

improvement of SAP solution based landscapes and optimization of all business related

processes.  Enteg, whose services portfolio includes SAP Application Management

Services, helps companies strengthen their competitive position by reducing cost of

ownership while improving business performance. Enteg’s AMS is the solution to support

an organization in operating, optimizing and extending its application landscape.

Enteg has expanded its Application Management Services (AMS) program around SAP

products and solutions to provide companies the ability to benefit from Enteg’s deep

technical expertise in SAP applications and efficient delivery capabilities.  Enteg’s SAP

AMS brings businesses a  SLA based model that incorporates proven methodologies and

best practices to enable continuous quality improvement of services at optimum costs.

 

Enteg’s SAP Application support includes

 

• Help Desk support:

 

The continuous help desk support for SAP Application management services and call

resolution is enabled through a centralised help desk with 24/7 coverage, support

through web, phone, email and chat channels and improvement in incident

management  through training programs for help desk users.

 

• Functional and Technical Support.

 

Enteg SAP AMS incorporates functional and technical support which includes business

analysis, functional enhancements where required and technical enhancement of RICEF

(Reports, Interfaces, Conversions, Enhancement and Forms).  Enteg’s functional

experience developed after years of experience across different industries, domains and

geographies, assists clients in change management initiatives in SAP R/3 modules and

mySAP business suite.  Technical support includes ALV reports, smart forms, user exits

and BADI, LSMW, Workflow, ALE/EDI and Business Warehouse.

 

• System Administration and Monitoring:

Enteg’s SAP Application Management services includes a team which supports

implementation and rollout for new SAP projects through system configuration  support

and transport management.  Enteg also monitors SAP system performance and

executes corrective and routine maintenance activities such as back up and archival

through SAP solution manager.

 

 

Benefits of Enteg’s  SAP Application Management Services:

Enteg  AMS supports round the clock operations with consultative , technical expertise

and infrastructure support.  The efficient on-shore and off-shore delivery of application

services enables cost efficient and flexible operations for the client ensuring

uninterrupted business operations and ongoing productivity improvement.

Enteg’s SAP AMS provides customers the freedom from focusing on aspects such as

regulatory compliance, global standardization, recruiting, training and retaining resources,

etc. Customers can focus on streamlining business processes, reducing total cost of

ownership and on mission-critical objectives, which matter the most to the organization.

In addition, the program provides the flexibility to scale up or down when needed to

meet changing business environments.

In summary, Enteg’s SAP AMS program ensures:

• Predictable and transparent support costs

• Reduced risk

• Reliable and sustainable operations

• Lowered TCO

• Agility and flexibility to scale in order to align with changing business environments

• Unmatched expertise to suit medium to large enterprises

• Freeing up customer time and resources to focus on core operations

 

Customer Success Story

SAP Success story :Enteg Implements change management at Hindustan Unilever

Enteg's application SAP management support and maintenance. Get in touch at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for SAP application support management