• Scope of outsourcing determined as per specific needs. Outsourcing to include specific tasks or complete management of systems.
• Services for a 24x7 period or support could be opted for shifts or blocks of hours
• Access to Entex’s support team through telephone, web based help desk software or email
• Fixed price but economical model will be provided.
• Ready access to local contact for co-ordination and issue escalation.
• Provisional clause of Onsite support, if required
• Administration of all areas such as
» Systems monitoring
» SAP application management
» Change management
» Security administration
» Database management
• Easy access to other tools that collect critical information about modified ABAP/4 objects.
• Add on services which include archiving, ABAP/4 development, technical and functional upgrade, implementation of my SAP components, custom development, business process improvements etc. on need basis
