Enteg offers customers the standard SAP Solution Manager functionality which enables customers to be connected with SAP's service and support infrastructure .As you would be aware, SAP Solution Manager (Solman) is SAP’s unique application management solution that facilitates technical support for distributed systems. The Solman functionality provides support in solution deployment, operations and enables continuous improvement of processes and systems. Effective use of Solman increases the reliability of solutions and leads to lower the total cost of ownership.
Enteg specializes in the deployment of Solman. Enteg offers Solman in the seven different packages to suit different client requirements. Customers can choose a pack or a set of packs that best meets their business requirements.
Available Packs on Enteg’s Solution Manager (SOLMAN) Offering
Pack 1: Solution Manager Installation and Basic Configuration with Maintenance Optimizer Setup.
Pack 2: Solution Manager - Project Management
Training on project management implementation and Upgrade Solution by Selecting 2 Business Process.
Setup PMO Office for Implementation and Upgrade Solution
Pack 3: Solution Manager - Support Desk Configuration.
Basic Customer Specific Support Desk Configuration with Custom Workflow and BI Reports.
Pack 4: Solution Manager - Change Request Management
Basic Configuration with R/3 or mySAP ERP Landscape. Configuration with Custom Workflow and BI Reports for 3 ABAP Based System Landscapes. OTO Setup for JAVA Transport 1 System Landscape (Java Based SAP System).
Pack 5: Solution Manager – Solution Monitoring
EWA Setup for mySAP ERP Landscape and 3 to 5 ABAP Based System EWA Setup and Standard Setup of SL Based Report for 3 to 5 ABAP Based System Landscapes. System Monitoring and Central System Administration for 3 to 5 ABAP Based System Landscapes. Business Process Monitoring for one Business Process within ten dialog or background steps.
Pack 6: Solution Manager - Solution Optimization: Basic Configuration of Solution Manager Diagnostics.
Pack 7: Solution Manager - SAP Background Jobs Monitoring for 10 to 50 Jobs running in 3 ABAP Systems
We have implemented the solution for several clients who have been immensely benefited from the deployment. Our client list for Solman includes ABB, Tata Steel, Hindustan Unilever, Asian Paints and Dr Reddys in India, Telekom Malaysia, John Keels Holdings, (Sri Lanka).
