UtilitiesSAP Utilities (IS-U) component is a sales and information system that supports all business processes and utility services of a utility company. IS-U can be used for managing and billing residential, commercial and industrial, and prospective customers. This component also allows a company to manage and bill customers who receive services, purchase goods, or pay fees and taxes. The SAP IS-U component is well integrated with the Service Management (SM), Customer Service (CS) and Sales & Distribution (SD) application components.
Enteg.utilities offers utilities companies an integrated, end-to-end solution for automation and optimization of their high-volume document processes thereby reducing operational costs by streamlining the generation, collation, sorting and distribution of customer bills. Using the mySAP Utilities solution, Enteg designs, builds and operates connected enterprise solutions to improve an organization across four key dimensions:
- enhance customer service
- reduce total cost of ownership
- harness growth opportunities
- improve safety
Enteg.utlities offers industry knowledge and proven domain expertise in key Energy & Utility areas including field services, customer information system/CRM, metering solutions, work force management, outage management, billing and tariff management, data acquisition, usage measurement, account management and metering system solutions.
Service offerings include :
- Services in ISU billing : Enteg's services in ISU billing involve a component enabling the billing of standard commodities such as electricity, gas, water, heating and multimedia services.
- Invoicing : Enteg's professional consultants enable the grouping of billing documents for various services into a joint invoice. Fees and the relevant taxes could also be calculated.
- Device management : Enteg's expertise in Device management serves to manage meter readings, installations and the exchange of devices and their regular calibration.
- Customer interaction center : Enteg uses two methods – Customer Interaction Center (CIC) or Front Office where it is possible to display all important customer data and start frequently used business processes from a central location.
- CRM : Enteg.utilities.CRM solution powers all employees to respond to customer needs more quickly and provides a consistent view of customer information at every point of contact. The solution enables businesses to build demand-driven supply chains in which sales and service personnel become more active in anticipating and meeting customer demands. The marketing, sales and services capabilities are tightly integrated with a host of collaborative, utility-specific functions, such as billing, invoicing, A/R, transaction exchange and energy data management, which allows companies to achieve a more customer-centric organization and build long-term customer satisfaction.
Benefits :
Enteg.utilities delivers full range of functions which enables :
- Workflow automation for customer service
- Better meter reading to improve capacity planning
- Unique collecting documentation for billing and invoicing
- Improved collecting and dunning processes to smooth contract accounting